Customer Engagement
Verint Earns Top Recognition For AI Vision And Capability In CrayonIQ’s Inaugural APAC Contact Centre CX Platforms With AI Buyers Guide
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CX Automation Pioneer Named an “Enterprise Transformer” in Asia Pacific
MELVILLE, N.Y.--(BUSINESS WIRE)--Verint® (NASDAQ: VRNT), The CX Automation Company™, today announced its recognition as an AI Vision and Capability market leader in the 2025 APAC Contact Centre CX Platforms with AI Buyers Guide. Published by global technology research and advisory firm CrayonIQ, the report establishes Verint in the top quadrant as an “Enterprise Transformer.”
“With one of the most mature AI agent portfolios in the market and a strong regional presence, Verint earned its leading position in our inaugural APAC Contact Centre CX Platforms with AI Buyers Guide,” said CrayonIQ’s Principal Analyst, Audrey William. “Verint’s strong customer base across regulated and high-volume sectors, expansive partner ecosystem and steady rhythm of innovation are setting the pace for CX transformation across the region.”
Among 17 vendors evaluated, Verint earned top market recognition for its AI vision and capability. The report applauds the company's early focus on AI strategy, Verint Open Platform, significant customer deals across the globe and Engagement Data Hub with AI-powered bots.
Co-author Michael Clark from CXTT Consulting noted, “The chief challenge is not selecting a platform for today but choosing a partner with the vision and capacity to embed AI across the enterprise tomorrow – Verint stands out in that category.”
“It's not easy to succeed in APAC; leaders like Verint have more than great technology – this is a given. They also have a culture of innovation, strong partner network and commitment to understanding each of the markets that make up APAC,” added co-author David Stone from Method and Momentum.
“We appreciate CrayonIQ’s recognition of our impact in Asia Pacific,” said Verint’s President of Customer Engagement Solutions APAC, Ady Meretz. ”The Enterprise Transformer designation affirms our ability to deliver faster, stronger and measurable business outcomes for customers worldwide.”
Learn more about Verint’s AI-powered solutions and its position in the 2025 APAC Contact Centre CX Platforms with AI Buyers Guide.
About Verint
Verint® (NASDAQ: VRNT) is a leader in Customer Experience (CX) Automation, serving a customer base that includes more than 80 of the Fortune 100 companies. The world’s most iconic brands use the Verint Open Platform and our team of AI-powered bots to deliver tangible AI Business Outcomes, Now™ across the enterprise. Verint is uniquely positioned to help brands increase CX Automation with our differentiated, AI-powered Open Platform.
Verint, The CX Automation Company™, is proud to be Certified™ by Great Place To Work®. Learn more at Verint.com.
This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management’s expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2025, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
VERINT, VERINT DA VINCI, VERINT OPEN CCAAS, THE CX AUTOMATION COMPANY, THE CUSTOMER ENGAGEMENT COMPANY AND THE ENGAGEMENT CAPACITY GAP are trademarks of Verint Systems Inc. or its subsidiaries. Verint and other parties may also have trademark rights in other terms used herein.
Contacts
Media Relations
Andi Barnett
andrea.barnett@verint.com
Analyst Relations
Mary Mccahon
mary.mccahon@verint.com
Investor Relations
Matthew Frankel
matthew.frankel@verint.com
First published on Tue, Oct 14, 2025
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